Returns & Exchanges

Johanna Ortiz offers complimentary returns on all full-priced items within 14 days of delivery, provided they are in their original condition with all designer tags attached. Please note that sale items and customized pieces are considered final sale and are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all security tags remain intact, and include the printed return authorization form.

• 3.
  Affix the Label

  Attach the pre-paid DHL shipping label provided in your original shipment to the outside of the box, covering any previous tracking information.

• 4.
  Ship and Refund

  Drop off your package at an authorized DHL location; once received and inspected by our atelier, your refund will be processed within 7-10 business days.